Money Banking
Article updated on Jun 11, 2024
The investing and banking giant experienced log-in issues earlier today. Here's what to do if you're still having trouble.
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Written by Evan Zimmer Staff Writer Evan Zimmer has been writing about finance for years. After graduating with a journalism degree from SUNY Oswego, he wrote credit card content for Credit Card Insider (now Money Tips) before moving to ZDNET Finance to cover credit card, banking and blockchain news. He currently works with CNET Money to bring readers the most accurate and up-to-date financial information. Otherwise, you can find him reading, rock climbing, snowboarding and enjoying the outdoors.
Edited by Courtney Johnston Senior Editor Courtney Johnston is a senior editor leading the CNET Money team. Passionate about financial literacy and inclusion, she has a decade of experience as a freelance journalist covering policy, financial news, real estate and investing. A New Jersey native, she graduated with an M.A. in English Literature and Professional Writing from the University of Indianapolis, where she also worked as a graduate writing instructor.
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Reviews ethics statementOur Experts
Written by Evan Zimmer Staff Writer Evan Zimmer has been writing about finance for years. After graduating with a journalism degree from SUNY Oswego, he wrote credit card content for Credit Card Insider (now Money Tips) before moving to ZDNET Finance to cover credit card, banking and blockchain news. He currently works with CNET Money to bring readers the most accurate and up-to-date financial information. Otherwise, you can find him reading, rock climbing, snowboarding and enjoying the outdoors.
Edited by Courtney Johnston Senior Editor Courtney Johnston is a senior editor leading the CNET Money team. Passionate about financial literacy and inclusion, she has a decade of experience as a freelance journalist covering policy, financial news, real estate and investing. A New Jersey native, she graduated with an M.A. in English Literature and Professional Writing from the University of Indianapolis, where she also worked as a graduate writing instructor.
CNET staff -- not advertisers, partners or business interests -- determine how we review the products and services we cover. If you buy through our links, we may get paid.
Reviews ethics statementWhy You Can Trust CNET Money
Our mission is to help you make informed financial decisions, and we hold ourselves to strict. This post may contain links to products from our partners, which may earn us a commission. Here’s a more detailed explanation of .
Charles Schwab, the online trading broker, went offline for several hours today, June 11. Users reported issues beginning at 8 a.m. ET, according to downdetector.com. The site shows that reports peaked at 9:44 a.m. with more than 5,800, but they’ve since tapered out.
During the outage, users could not access their Charles Schwab accounts, both on their mobile apps and online.
As anyone who invests regularly knows, a few hours can make all the difference between making money and losing it. The outage also affected banking customers and former TD Ameritrade customers. Luckily, the investing platform offered a solution.
What to do if you still can’t log in
If you’re still having trouble logging into your Schwab account, try disabling your biometric login and manually entering your login ID and password.
If that doesn’t work, you can try disabling and reauthenticating your biometric login. As a last resort, you can try uninstalling and reinstalling the mobile app.
What was the issue?
A glitch in Schwab’s login process caused users’ biometric login information -- their stored face or fingerprint -- to no longer work.
The company took to X, formerly Twitter, with an apparent fix -- disable the biometric login and manually input your credentials. If you have your password and username saved, be sure to clear them and type them in yourself.
However, some Twitter users commented that this hadn’t fixed their issue, but reports of an outage dropped to less than 300 at 5 pm ET, according to downdetector.com. Charles Schwab posted a follow-up at 5:29 pm ET stating the log in issue had been resolved.
Written by
Evan Zimmer
Staff Writer
Read more from Evan
Evan Zimmer has been writing about finance for years. After graduating with a journalism degree from SUNY Oswego, he wrote credit card content for Credit Card Insider (now Money Tips) before moving to ZDNET Finance to cover credit card, banking and blockchain news. He currently works with CNET Money to bring readers the most accurate and up-to-date financial information. Otherwise, you can find him reading, rock climbing, snowboarding and enjoying the outdoors.
